Terms & Conditions


Welcome to AUI Jewellers User Agreement. This Agreement describes the terms and conditions that govern your use of our services. Before you may become a member of our Site you must read, agree with and accept all of the terms and conditions contained in this Agreement and policies, including its Privacy Policy. These Policies change from time to time, and you agree that they form part of this Agreement. As you read this Agreement, you should also access and read the information may contained in the other pages and websites referred to in this Agreement.

1. Membership Eligibility.

AUI Jewellers offers its services to its members. Our services are only available to, and may only be used by, individuals (that is, natural persons and not corporate entities) who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to persons under 18 years of age. If you do not qualify, you must not use our services. Although an account may be styled in a corporate, company or business name, it at all times is taken to be the personal account of the member who is registered on the account.
Your membership is not transferable. Your account (including feedback and associated member UserID) may not be dealt with in any way. In particular, you must not allow others to use them and must not transfer or sell them to another party. While you are a member you must maintain control of your account. You are responsible for what occurs on that account and must report any unauthorised use of your account or UserID to us.

2. Information Control.

We send you communications and notices regarding your transactions and your account on our Site. They do not represent any endorsement, guarantee or legitimisation of your transactions. You are responsible for completing all transactions you participate in (including monitoring their status and complying with all relevant legal obligations).

3. Privacy.

AUI Jewellers has a Privacy Policy which applies to all members and forms part of this Agreement. We may, without notice to you, either before or after disclosure, disclose information about you to government or other authorities, as permitted by the Privacy Policy.

Privacy & Security

Welcome to AUI Jewellers Privacy Policy. Your privacy is very important to us. You must read and agree to the terms of this Privacy Policy before becoming an AUI Jewellers member.

1. An Important Note About Children.

Children (persons under the age of 18 years) are not eligible to use our services unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18 years, you can use this service only in conjunction with and under the supervision of your parents or guardians.

2. Our Use of Your Information

You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, administrative notices, product offerings, and communications relevant to your use of the Site.

3. Our Disclosure of Your Information

Although AUI Jewellers uses industry standard practices to protect your personal information, due to technical limitations, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances (further details of which are set out below in the "Legal Requests" section), or third parties may unlawfully intercept or access transmissions or private communications. Therefore, although we use industry standard practices to protect your privacy, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private.

4. Control of Your Password

You are responsible for all actions taken with your User ID and password. If your password has been compromised for any reason, you should immediately change your password.

5. Accessing, Reviewing and Changing Your Personal Information

Following registration, you can review and change the information you submitted during registration including:
Your User ID and email address If you change your User ID we keep track of your old User ID(s) and your new User ID.

30 Days Warranty - Returns & Replacements

At AUI, YOU and YOUR satisfaction are our first priority.
Exchange and refund are available within 30 days from purchase date.

Returns & Exchanges

We offer a 30 day refund or credit with original proof of purchase excluding made to order items.
Without a receipt you have up to 30 days to exchange the item excluding Made to order items.

Terms and Conditions

All items must be unused / unworn and in new, re-sellable condition.
Refund or exchange is not available on made to order items. This includes but not limited to name chains, wedding bands, individualised piece, or items that have been significantly altered for customers such as resizing and engraving.
Valid photo I.D. and the collection of some personal details may be required to process a return.
Gift Exchange are not Original Proof of Purchase documents and therefore Refunds cannot be issued based on these.
You can however exchange using the Gift Exchange.
Some items may need to be assessed by Head Office prior to a return being processed, at no cost to the customer.
The benefits under this Returns policy are in addition to all rights and remedies conveyed by the Australian Competition and Consumer Act and the Australian Consumer Law and any statutory rights to which you may already be entitled. This policy does not exclude, restrict or modify any such rights or remedies that are implied by law.

Payment Options

For purchases over the Internet, we accept any of the following:


AUI Jewellers accepts online payments via the PayPal payment system.
Fast Payments are made immediate
Easy You can fund your payment using existing balance in your PayPal account, or by linking to your debit card, credit card or bank account
Secure PayPal NEVER shares your financial information with anyone
For more information on PayPal or creating an account visit www.paypal.com.au

Payment by Cheque or Money Order

We are able to accept payments by Australian Money Order or Australian Bank Cheque or Australian Personal Cheque.
Simply select pay by check at checkout. Mail in your cheque to us, remember to include your name and order reference for easy tracking.
Please note that cheque clearance is required prior to dispatch of goods. This can take up to 5 working days.

Shipping Policy

Australia Standard

Australia Post: Standard Parcel
Estimated Delivery Time: up to 10 business days.
Destinations: Australia-wide


Australia Post: eParcel Express
Jewellery Shipping Cost: AUD $10.00
Tracking: Yes
Estimated Delivery Time: Up to 1-3 business days.
Destinations: Australia-wide

Registered Parcel

Australia Post: Registered Post Parcel
Estimated Delivery Time: up to 10 business days.
Destinations: Australia-wide

Updating Account Information

Please update your account information when you change your contact information. Thank you very much helping us to easy contact you and ship your order to correct address.